Abridge is hiring a
Strategic Program Manager

Summary

The job is for a Strategic Program Manager at Abridge, a healthcare AI company based in California. The role involves managing day-to-day account activities, project planning, data analysis, and client support. The candidate should have 3 years of experience in project or program management, preferably within the healthcare sector.

Requirements

• A minimum of 3 years of experience in project or program management, management consulting, or strategic operations
• Strong understanding of the healthcare ecosystem
• Exceptional communication and interpersonal skills
• Technical aptitude with a quick learning ability for complex software solutions
• Demonstrated problem-solving skills, with a proactive, results-oriented approach to account management
• Familiarity with CRM software, customer success tools and project management software
• Strong organizational and project management skills, capable of handling multiple client relationships simultaneously

Responsibilities

• Manage day-to-day account management activities
• Keep a detailed project plan
• Assist in the development of partner-facing assets and deliverables
• Provide ongoing support and guidance to clinicians, administrators, and key stakeholders
• Conduct regular check-ins with multiple customer stakeholders
• Support daily or weekly partner status calls
• Become a super-user of our internal business intelligence tools
• Identify areas for greater clarity or insights to drive efficient decision making internally and to provide meaningful data to our partners
• Review key metrics and clinician feedback daily
• Partner directly with our Customer Support team to quickly address any escalated support tickets

Benefits

• Unlimited PTO, plus 12 national holidays
• Comprehensive and generous benefits package, including 16 weeks paid parental leave
• Flexible working hours
• Remote work environment
• Equity for all new employees
• Generous equipment budget for your home office setup ($1600)
• Opportunity to work and grow with talented individuals, and have ownership and impact at a high growth startup