Strategy Analyst I

Summary

Join GoFundMe, a global platform connecting over 150 million people to help each other, as a Strategy Analyst I in Chicago, Illinois. This role involves enhancing the customer experience and supporting strategic initiatives to drive growth, efficiency, and effectiveness across operations teams. You will generate recommendations for strategic growth, resolve operational issues, monitor performance, and collaborate with cross-functional teams to identify process improvements. You will also develop analyses and insights for senior management, support long-term operational goals, and stay updated on industry trends. This position offers competitive pay, comprehensive healthcare benefits, and opportunities for growth and development.

Requirements

• 0-2 years of experience, including internships, in Business Intelligence, Strategy, Business Operations, Project Management, and/or Operations Management
• Bachelor’s, Master’s, or equivalent degree in business, engineering, finance, mathematics, economics, or similar field
• Detail-oriented with a strong emphasis on accuracy and quality of work
• Collaborative team player who is also capable of independent thought and execution
• Strong communication skills with the ability to influence others
• A proactive approach to work with a “get things done” mentality
• Resilient and adaptable in the face of changing priorities or unexpected challenges
• Strong analytical and problem-solving skills and an innovative mindset
• Ability to work on multiple projects concurrently and thrive in a fast-paced environment without losing sight of business strategy

Responsibilities

• Generate recommendations for strategic growth initiatives, coordinate with internal teams to address and resolve operational issues, and monitor internal and partner performance and KPIs for emerging trends
• Proactively identify and resolve operational challenges and inefficiencies, focusing on creating sustainable improvements to prevent future issues
• Collaborate with cross-functional teams to identify process improvements, implement multi-team strategies for operational growth, and support strategic initiatives
• Develop analyses and insights for senior management to support strategic decision-making
• Support the planning and execution of long-term operational goals
• Stay updated on the latest trends, news, and disruptors in the payments, charitable giving, and fintech space

Preferred Qualifications

• Prior experience with payments, fintech, ecommerce, social media, or marketplace companies a plus
• Prior experience with Looker, Microsoft Office, and Google Drive a plus
• Experience with (or strong interest in) managing or supporting trust and safety, compliance, customer support, or financial risk operations and associated key performance indicators
• Knowledge of regulatory compliance and risk trends in the ecommerce, social media, marketplace, or financial services industries

Benefits

• Make an Impact : Be part of a mission-driven organization making a positive difference in millions of lives every year
• Innovative Environment : Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere
• Collaborative Team : Join a fun and collaborative team that works hard and celebrates success together
• Competitive Benefits : Enjoy competitive pay and comprehensive healthcare benefits
• Holistic Support : Enjoy financial assistance for things like hybrid work, family planning, and commuting, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being
• Growth Opportunities : Participate in learning, development, and recognition programs to help you thrive and grow
• Commitment to DEI : Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups
• Community Engagement : Make a difference through our volunteering and Gives Back programs