GTM Operations & Strategy Analyst I

Summary

Join Lucid Software's Go-to-Market Operations team as a Go-to-Market Operations Analyst and partner with Customer Experience, Finance, Legal, and Business Automation and Intelligence teams. You will develop a deep understanding of Lucid's internal systems, analyze data to improve processes, and drive product usage and revenue retention. This role requires strong analytical, communication, and problem-solving skills, along with experience working with data and various software tools. Lucid offers a hybrid workplace promoting work-life balance, allowing employees to work remotely, from an office, or a combination of both. The company is recognized for its products, business, and workplace culture, and offers opportunities to work with emerging technologies and improve workflows using AI.

Requirements

• 1-2 years minimum of relevant experience
• Able to work independently, collaboratively, and on multiple initiatives at the same time with a demonstrable record of driving results
• Detail-oriented and organized to ensure work is complete, accurate, and timely
• Able to identify problems as well as propose and implement creative data-driven solutions
• Resourceful, innovative, and are always looking for ways to drive process improvement and act as an agent for change
• Strong verbal and written communication with good interpersonal skills to build relationships with key stakeholders
• Able to thrive in a fast-paced environment
• Able to work efficiently in Google Sheets/Microsoft Excel (e.g. lookups, pivot tables, complex formulas)

Responsibilities

• Act as a key business partner to the Go-to-Market Customer Experience teams in their efforts to drive product usage and retain revenue
• Assist with ad-hoc reporting and analysis for the Go-to-Market Operations team by providing data-driven strategic insights
• Assist with weekly forecasting calls
• Proactive and timely communication with GTM stakeholders
• Creative and strategic problem solving to identify inefficiencies and address known issues that require adjustments
• Work cross-functionally on implementing solutions to inefficiencies and known issues to optimize for completeness, accuracy, and user experience
• Creation of dashboarding and reporting within Salesforce, Tableau, Gainsight, and Smartsheet

Preferred Qualifications

• Undergraduate degree in Business, Finance, IS, Marketing, Economics, Math, Statistics, or other technical degree with strong academic performance
• Experience with Salesforce, Smartsheet, Tableau, Gainsight, and SQL a plus but not required
• Passion for working with emerging technologies and an ability to understand new technical concepts
• Experience using AI to improve workflows or processes