GoFundMe.org is hiring a
Strategy & Systems Analyst in Poland

Summary

GoFundMe is hiring a contractor for a Strategy & Systems Analyst I role based in Warsaw. The employee will support strategic initiatives across GoFundMe's operations teams, focusing on reporting and intelligence and internal systems support. They will maintain performance and KPI reporting, collaborate with cross-functional teams, and develop analyses and insights for senior management.

Requirements

• 1-2 years of experience in Business Intelligence, Business Operations, Zendesk System Administration, Project Management, and/or Operations Management
• BA, BSc, Master’s, or equivalent degree in business, engineering, finance, mathematics, economics, or similar field
• C1 fluency or higher in English required
• Prior experience managing, administering, or supporting a Zendesk instance

Responsibilities

• Support strategic initiatives that drive growth, efficiency, and effectiveness across GoFundMe’s operations teams
• Maintain day-to-day ownership and upkeep of performance and KPI reporting, focusing primarily on customer operations reporting in Zendesk and Looker
• Coordinate with internal operational teams to address and resolve emerging issues, identify and improve operational challenges and inefficiencies, and monitor internal and partner performance and KPIs for emerging trends
• Collaborate with cross-functional teams to support strategic initiatives impacting customer-facing operations departments
• Develop analyses and insights for senior management to support strategic decision-making
• Stay updated on the latest trends, news, and disruptors in the payments, charitable giving, and fintech space
• Coordinate with operational experts within each operations team to intake, plan, and execute change requests to customer-facing Zendesk instance
• Serve as a trusted partner for embedded Zendesk experts across operational teams, responding to, triaging, and prioritizing requests and bug alerts from key stakeholders

Preferred Qualifications

Prior experience with Looker, Microsoft Office, and Google Drive a plus

Benefits

• Market competitive pay, based on project scope, experience and other factors
• Your work has a real purpose and will help change lives on a global scale
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose
• GoFundMe is growing fast and has incredible opportunities ahead!