Success Manager

Summary

Join HubSpot's Japanese Customer Success team as a visionary leader responsible for managing and growing the existing program and defining its future vision, strategy, and roadmap. You will hire, coach, and develop a team of Customer Success Managers, ensuring they meet their targets. Collaborate closely with various leadership teams to drive regional and global initiatives. This role requires strong customer focus, problem-solving skills, team motivation abilities, and analytical skills. The ideal candidate is passionate about customer growth and has proven experience. The position is open to remote workers based anywhere in Japan.

Requirements

• A proven leader with ability to coach, influence, develop, motivate and empower employees to achieve their best while maintaining high employee morale
• Have a consistent track record of executing against aggressive growth strategies and delivering target in excess of company expectations
• Comfortable communicating effectively in small and large groups
• An advocate on behalf of local market and customer needs at regional or global level
• An entrepreneurial and curious spirit with initiative and drive to pursue new ideas
• Have demonstrated experience owning and leading projects to drive successful outcomes
• Self-motivated and experienced in change management
• Strong track record of using data to inform decision making
• Bilingual professional with business level proficiency in English and Japanese

Responsibilities

• Attract and grow the best customer success talent on the planet through effective recruiting, selecting and training methods
• Manage day-to-day operations, goal setting, career development, performance management, and growth of team members by teaching, coaching, and holding team members accountable
• Analyze customer and performance data to make informed decisions about operational and procedural changes
• Be a second level HubSpot representative for our customers: act as an executive sponsor for high priority customers, and resolve escalations in creative and customer-oriented format
• Partner strategically with Senior Customer Success and Sales leadership to define and implement successful programs and support growth in region
• Proactively identify areas for innovation and improvement and drive collaborative developments within our existing playbook
• Be the internal and external voice of our Japanese customers
• Demonstrate HubSpot core values and culture
• Maintain professional and technical knowledge of Inbound and HubSpot tools

Benefits

Remote work