Remote Supplier Support Specialist

Summary

Join Smartcat, a dynamic Series C company growing at 130% YoY, as a Suppliers Support Specialist to provide high-quality support to freelancers and language service providers with empathy and commitment. The mission is to maintain a 100% suppliers' satisfaction rate and provide timely support to customers.

Requirements

• Desire to help people
• Experienced in working on customer tickets and tools such as Zendesk would be a plus
• High level of English language proficiency
• Excellent oral and written communication skills
• Ability to work in a team and independently
• Flexibility in working in shifts if the business requires it
• Experience working with remote teams is a plus
• Location: Armenia, Georgia, Kazakhstan, Serbia are preferable
• Integrity and full commitment
• Growth mindset
• Readiness to work in a highly intense startup environment requiring extreme focus, a strong sense of ownership, and persistence to breakthrough
• Openness to constructive feedback and the opinions and ideas of others

Responsibilities

• Provide high-quality support to Smartcat’s freelancers and language service providers
• Maintain a 100% suppliers’ satisfaction rate in this role
• Provide support to our customers with resolution and updates in a timely manner