Remote Freight & Logistics Customer Support Specialist

Summary

Join My Freight VA as an experienced freight & logistics specialist to enjoy work life balance and a rewarding career. The ideal candidate has minimum 2 years customer support experience working for DHL, UPS, Fed Ex or an established freight forwarder or BPO in logistics role.

Requirements

• At least 2 years experience working for DHL, UPS, Fed Ex or freight forwarder or logistics role with BPO
• Strong verbal and written English communication skills
• Must handle inbound & outbound calls working from home office environment
• Ability to follow structured systems and procedures
• Effective time management and prioritisation skills
• Ability to work independently with limited supervision or direction
• Strong multi-tasking skills
• Proficient with Microsoft Office and Google products suite
• Data entry skills

Responsibilities

• Take inbound calls plus make outbound calls to customers and suppliers daily
• Complete freight quotations & booking requests
• Provide customer support by responding to emails, skype / slack requests etc
• Complete incoming enquiries with a set of FAQ’s, systems and procedures
• Overnight shipment track & trace status updates with various freight companies plus updating of relevant daily reports in Google Sheets etc
• Multi-task by monitoring different email addresses and messaging groups while responding to inbound support enquiries
• Take ownership of and work to resolve customer issues
• Proactively communicate with customers, providing feedback on progress of inquiries

Benefits

• Full-time work from home role
• Day shift working Monday to Friday Australian business hours
• No Weekend Work
• Holiday and sick leave
• Australian National Public Holidays
• Birthday bonus day off
• Contributions towards Pagibig, SSS and Phil Health
• 13th Month pay