360Learning is hiring a
Support Agent

Summary

The job is for a Support Agent in the EMEA region for 360Learning, a learning platform company. The role involves answering customer queries via email and working autonomously with measurable results. The candidate should have at least 3 years of experience in tech support.

Requirements

3+ years experience within tech support function role, preferably in B2B Saas environment or bachelor’s degree in Information Technology, Computer Science, or a related field

Responsibilities

Answer all queries from our French and English customers by email

Preferred Qualifications

Basic proficiency in scripting languages like Python to automate common tasks and improve efficiency is a plus as well as an experience working with APIs, including troubleshooting and supporting clients after API integrations

Benefits

• Compensation: Package includes base salary, a variable component and equity
• Benefits/Perks. : Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent