Remote Support Engineer

Summary

EON is seeking a dynamic Support Engineer to ensure seamless integration of their platform with clients' systems, troubleshoot issues, and contribute to product development. The role requires 3+ years of experience in technical support, data integration, or software development, proficiency with SQL and NoSQL data store technologies, and knowledge of API design and data transformation techniques.

Requirements

• 3+ years of experience in technical support, data integration, or software development
• 1+ years of experience with a major programming or scripting language
• Knowledge of API design, RESTful web services, and data transformation techniques
• Proficiency with SQL and NoSQL data store technologies

Responsibilities

• Collaborate with the client to establish seamless data integration between their existing systems (e.g., PLM, PIM, ERP) and our platform
• Troubleshoot and resolve client issues related to platform performance, data integration, and feature usage
• Analyze and resolve data-related issues, ensuring accurate and timely data synchronization
• Review system logs to diagnose errors and optimize platform performance
• Work closely with the product development team to identify, develop, and implement features or changes that facilitate client integrations
• Write scripts, utilities, or minor software components to enhance data integration and improve client experience
• Partner with the product team to provide client feedback that informs product enhancements
• Assist in developing and maintaining best practices and standard operating procedures for support and integrations

Preferred Qualifications

• A self-starter with a strong desire to increase efficiencies on a cross-functional team
• Strong problem-solving and communication skills, with a client-focused approach
• Understanding of security protocols, standards, and compliance
• Ability to interpret system logs and identify patterns or anomalies

Benefits

• Competitive compensation package
• Remote work
• Annual work from home stipend
• Annual equity award program
• Unlimited PTO