Sanity.io is hiring a
Support Engineer

Summary

The job is for a Support Engineer at Sanity.io, a modern content platform company. The role involves resolving technical issues for enterprise customers, collaborating with various teams, and fostering an inclusive environment. The candidate should have experience in JavaScript, TypeScript, and front-end frameworks like Next.js. They will work remotely in North America and receive comprehensive health plans, a healthy work-life balance, competitive salary, and stock options.

Requirements

• Exceptional communication and organizational skills
• 3+ years of technical product support or engineering experience
• Experience with JavaScript, TypeScript, and front-end frameworks like Next.js
• Experience debugging technical problems with other developers and end-users
• Passion for helping others be successful and fulfil their potential
• Demonstrated capacity to quickly learn new concepts and technologies
• Self-starter who takes initiative and is energized when there is no obvious solution

Responsibilities

• Work closely with our Enterprise customers to resolve technical issues and answer questions
• Troubleshoot bugs, create reusable code snippets, and produce minimal reproducible examples of issues
• Develop standard solutions, author self-serve resources, and improve documentation where needed
• Be the customer’s voice and use people's feedback to help improve our product
• Support Customer Solutions and Sales teams with customer data and technical guidance in pre-sales activities
• Build and maintain support infrastructure, tooling, and workflows
• Take part in Sanity’s developer community rotation and help answer questions
• Liaise between customers and internal teams during incidents and escalations
• Continuously research best practices and learn existing and upcoming features of Sanity's content platform

Benefits

• Remote work in North America
• Comprehensive health plans and perks
• A healthy work-life balance that accommodates individual and family needs
• Competitive salary and stock options program