Teramind is hiring a
Senior Support Engineer
Teramind
π΅ ~$48k-$59k
πRemote - Ukraine
Please let Teramind know you found this job on JobsCollider. Thanks! π
Summary
Join Teramind as a Technical Support Engineer in a remote role. Deliver technical support for Teramind platform-related issues, become a product expert, and maintain high customer satisfaction while managing operational expectations. Requires 3+ years of relevant experience, Linux and Windows shell navigation skills, extensive PostgreSQL knowledge, and strong communication skills.
Requirements
- Attain a thorough expertise in the product and maintain a profound understanding of its functionality
- Assess and dissect issues and their consequences to either resolve or elevate tickets when necessary
- Recognize patterns in support requests to contribute to the development of enduring solutions
Responsibilities
- Deliver technical support and advanced-level troubleshooting to customers
- Prioritize and handle intricate customer service issues received through multiple communication channels
- Uphold high customer satisfaction while effectively managing operational expectations
Preferred Qualifications
- Develop an understanding of Teramindβs product technology by troubleshooting, reproducing, determining the root cause for customer-reported challenges, and building tools for faster diagnosis to identify and resolve future challenges
- Triage complex customer services issues received through various customer service channels
Benefits
- Competitive salary with a focus on a global market
- Career-growth opportunities
- Flexible Time Off and Paid Time Off benefits
- Ongoing training and development opportunities
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Please let Teramind know you found this job on JobsCollider. Thanks! π