Supabase is hiring a
Support Engineer

Summary

Supabase is seeking a Support Engineer with 3+ years of experience in customer support, proficiency in SQL (ideally PostgreSQL), excellent communication skills, and fluency in English. The role involves handling support cases, triaging issues, monitoring feedback channels, and identifying opportunities to improve support efficiency. The position is full-time, covering normal working hours in EMEA timezones, and offers benefits such as remote work, ESOP, autonomous work, health, vision, and dental benefits, tech allowance, annual education allowance, and off-sites.

Requirements

• Experienced in customer support, with 3+ years of experience providing developer support to technical customers
• Proficient in SQL (ideally PostgreSQL)
• Excellent communication skills and fluency in English
• Skilled in using Linux/Unix operating systems and the command line
• Experienced working with GitHub Issues and Discussions

Responsibilities

• Provide initial and timely responses to all support cases for a variety of topics
• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members
• Monitor multiple feedback channels, e.g. Github Issues & Discussions
• Identify where internal tooling might be developed or obtained to improve support efficiency

Preferred Qualifications

• Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js
• Bonus points if you're familiar with authorization and authentication

Benefits

• 100% remote work from anywhere in the world
• ESOP (equity ownership in the company)
• Autonomous work. We work collaboratively on projects, but you set your own pace
• Health, Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependents
• Generous Tech Allowance for any office setup you need
• Annual Education Allowance
• Annually run off-sites