Talentuch is hiring a
Support Engineer

Summary

The job is for a tech support team position at a growing Eastern European company offering innovative projects. The role requires shift-based remote work, strong communication skills, technical capability, and native or high-level English. Key responsibilities include providing customer support, developing product expertise, investigating issues, finding creative solutions, and participating in company projects.

Requirements

• Native or high-level English
• Strong communications skills
• Solid technical capability and a passion for learning new technologies, products, and methodologies
• L2 or L3 support experience OR software developer experience
• API/Postman usage experience

Responsibilities

• Be our front line- Provide support to enterprise customers on our products and services
• Develop expertise in our products and stay up to date on new features and improvements
• Work with Product and R&D to investigate issues and provide usability feedback from customer
• Find creative solutions to clients’ challenges
• Take part in company projects based on your abilities and interests. We’re a young and growing company. We like it when people take initiative and learn new skills

Preferred Qualifications

• 1+ years in a customer-facing role - an advantage
• Experience with web technologies and scripting languages - an advantage
• Experience working with SQL or log file reading- an advantage

Benefits

Recommendations from ex-managers are a big plus – will be required only as the last step in the process