techruiter. is hiring a
Support Engineer

Summary

The job is a Support Engineer role at a health tech startup that requires remote work, full-time hours, and availability within GMT-3 to GMT-6 time zone. The employee will be responsible for resolving customer issues, researching, diagnosing, troubleshooting, and identifying solutions, and following standard procedures for escalation of unresolved issues. Required skills include proficiency with Python, experience with API-based products, and good communication skills.

Requirements

• Proficient with Python
• Experience with API-based products
• Good communication skills

Responsibilities

• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams