Remote Support Executive

Summary

Join the AppHub global team as a Support Executive, working with cutting-edge technology and collaborating with top-notch professionals to deliver exceptional service to clients.

Requirements

• At least 1+ years of customer support experience in a software product company
• You enjoy solving problems. You love taking on challenges. You don’t get flustered easily. If you don’t know the answer, you’ll keep going until you find it
• You like helping people. You get a kick out of getting people to those aha! Moments - (and there's a lot of those)
• You pay attention to the details. You stay focused and nothing is overlooked
• You think on your feet. You like learning new things and you can learn quickly. When things change, you know how to roll with it
• You are motivated and driven. You’re going to take ownership of your time with and truly make a difference

Responsibilities

• Responding to inquiries via live chat and calls
• Owning your customer’s enquiry from initial live chat to diagnosing the customer’s problem and updating the customer throughout
• Collaborating with product teams to pinpoint issues and providing insightful opinions on potential solutions based on diverse customer feedback
• Developing an in-depth understanding of AppHub’s core app functionalities and capabilities to become a knowledge resource

Preferred Qualifications

IELTS > 6

Benefits

• 100% Remote Culture: Work from anywhere that brings you happiness
• Performance-based Year-End Bonus: Recognizing and rewarding your individual contributions
• Wellness Allowance: Support for classes promoting physical and mental health
• Time Off: 20 days/year, in addition to Vietnam holidays
• MacBook Provided: After successful probation
• Collaborative Events: Offline meet-ups, monthly gatherings, year-end party, and company trips
• Continuous Learning: Technical and general workshops, online resources and course reimbursements
• Health and Wellness Benefits: Bao Viet Premium Health Care Insurance after 3 months, annual check-up
• International Exposure: Enhance expertise and English communication skills
• Supportive Team: Work with talented and friendly team members