Onboarding Support Executive

Summary

Join Tide's Onboarding Team as an Onboarding Support Specialist and help convert prospective leads into members. You will call potential members, guide them through the signup process, answer their questions, and utilize upselling skills. Collaboration with the KYC team is crucial to ensure proper documentation. This role requires native-level German proficiency, customer service experience, and a target-driven approach. Tide offers a competitive compensation package including paid leave, professional development budget, share options, health insurance, pension contributions, and various other benefits.

Requirements

• Native-level proficiency in spoken and written German
• Previous customer service or telesales experience
• Focused on revenue and can up-sell to our prospective members
• A self-starter that is target-driven
• Comfortable with adapting to constant change and shifting priorities
• Member first mentality
• Self-motivated and conscientious, wanting to make a real difference to the business

Responsibilities

• Call potential members that have downloaded the Tide app but have not signed up, guide them through the onboarding process
• Walk potential members through our signup process, answer their questions and use your persuasion skills to highlight Tide's unique benefits and convert them into full-fledged Tide Members!
• Work with the KYC team to ensure that the members have provided all the correct documentation and troubleshoot any issues
• Utilize your upselling skills to offer a range of Tide Products to our prospective leads

Preferred Qualifications

• Some knowledge of compliance, KYC, AML, and associated regulations or previous FinTech experience
• Experience of using Zendesk or similar and Predictive (or power) dialer

Benefits

• 25 days of paid leave per year
• Additional 3 days of paid leave for volunteering or L&D
• EUR 1,000 professional L&D budget per year and ability to access thousands of resources through Learnerbly platform
• Share options
• Statutory Health Insurance
• Statutory Pension contribution
• Extended Parental Leave
• Mental health support through Plumm
• A one-off home office budget
• Work and travel globally - up to 90 days per country outside of your home country
• Team socials
• Sabbatical Leave
• Option to take your your work device as your own (eligibility applies)