Remote Onboarding Support Executive

Summary

Join us in our mission to empower small businesses and help them save time and money as an Onboarding Support Specialist.

Requirements

• Native-level proficiency in spoken and written German
• Previous customer service or telesales experience
• Focused on revenue and can up-sell to our prospective members
• A self-starter that is target-driven
• Comfortable with adapting to constant change and shifting priorities
• Member first mentality
• Self-motivated and conscientious, wanting to make a real difference to the business
• Ideally some knowledge of compliance, KYC, AML, and associated regulations or previous FinTech experience
• You may also have experience of using Zendesk or similar and Predictive (or power) dialer

Responsibilities

• Call potential members that have downloaded the Tide app but sometimes, as life gets in the way, they have not signed up
• Walk potential members through our signup process, answer their questions and use your persuasion skills to highlight Tide's unique benefits and convert them into full-fledged Tide Members!
• Work with the KYC team to ensure that the members have provided all the correct documentation and will troubleshoot any issues that come their way
• As we grow rapidly and new products are introduced to our member base, your aim is to utilise your upselling skills to offer a range of Tide Products to our prospective leads

Benefits

• 25 days of paid leave per year
• Additional 3 days of paid leave for volunteering or L&D
• We invest in your development with a EUR 1,000 professional L&D budget per year and ability to access thousands of resources through Learnerbly platform
• Share options
• Statutory Health Insurance
• Statutory Pension contribution
• Extended Parental Leave
• Mental health support through Plumm
• A one-off home office budget
• Work and travel globally - up to 90 days per country outside of your home country
• Team socials
• Sabbatical Leave
• Option to take your work device as your own (eligibility applies)