Alation is hiring a
Support Lab DevOps Engineer

Summary

Alation is a data-focused company with a remote and hybrid culture, headquartered in Silicon Valley and valued at over $1.7 billion. They help companies find, understand, and trust their data to drive value for their enterprise. As a Support Lab DevOps Engineer, you will work closely with the Customer Experience team to analyze data and ensure they have the necessary tools for outstanding customer experiences. Responsibilities include leading the CX team, developing and maintaining lab infrastructure, managing labs, creating documentation, assessing needs, learning technical requirements, and managing onboarding and training schedules.

Requirements

• Experience with the core AWS services: VPC, EC2, RDS, IAM, S3, LAMBDA, ECS, EKS, etc
• Good background in Linux/Unix administration
• Ability to read technical documentation for data sources and set up connections as needed with the Alation product
• Worked collaboratively with team members to ensure successful delivery and implementation of assigned tasks
• Ability to create automation and processes-management required to deploy, manage, configure, scale, and monitor internal and cloud-based applications
• Experience with Chef, Puppet, or Ansible
• Working knowledge of authentication protocols like Kerberos, SAML, LDAP
• Must have hands-on experience with Infrastructure as Code, using CloudFormation, Terraform, or other tools (Terraform preferred)
• Must have experience developing cloud-native CI/CD workflows and tools, such as Jenkins, Bamboo, TeamCity, Code Deploy (AWS), and/or GitLab.( Jenkins is preferred)
• Strong experience with Git/Github
• Experience with Docker, Kubernetes, and other cloud-native architectures

Responsibilities

• Lead the CX team by ensuring they have the Lab tools to troubleshoot and deliver outstanding customer experiences
• Develop and maintain Lab Infrastructure
• Manage Labs and uphold the CX Lab processes
• Create and maintain Lab documentation for the CX team
• Assess the lab needs of the CX team and propose improvements to enablement
• Learn CX teams' technical needs that will require Lab support
• Manage onboarding and training schedules for Lab Infrastructure for the CX Team
• Utilize data and analytics tools to analyze lab usage patterns and provide insights for improving the efficiency of lab usage

Preferred Qualifications

• Working knowledge of networking tools and infrastructure like firewalls, load balancers
• Hands-on Windows OS
• Azure and GCP cloud providers' knowledge
• Jira ticketing system experience
• AWS certifications, Azure certifications, and/or Terraform certifications