Odyssey is hiring a
Support Team Associate, Remote - United States

Summary

The Support Team Associate at Odyssey is a remote position that requires handling customer inquiries, resolving issues, and ensuring a positive experience for parents and students. The role demands strong communication skills, problem-solving abilities, and proficiency in using customer support software. A minimum of 1 year of experience in a customer support role and fluency in English are required; Spanish fluency is preferred.

Requirements

• 1+ years of experience in a customer support role
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Customer-focused with a positive attitude and professional demeanor
• Ability to work independently and as part of a team
• Proficiency in using customer support software and tools
• Fluent in English; fluency in Spanish is preferred
• High school diploma or equivalent; additional education or certifications are a plus

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer issues and complaints, escalating complex cases as needed
• Provide accurate information about Odyssey’s services and programs
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to improve processes and enhance the customer experience
• Participate in training and development opportunities to enhance your skills
• Meet performance targets and contribute to team goals
• Stay up-to-date with company policies and product knowledge

Benefits

• This role is a remote position for candidates located in Iowa, U.S
• Applicants must be currently authorized to work in the United States on a full-time basis