Odyssey is hiring a
Support Team Associate
Odyssey
π΅ ~$61k-$74k
πRemote - United States
Please let Odyssey know you found this job on JobsCollider. Thanks! π
Summary
The Support Team Associate at Odyssey is responsible for handling customer inquiries, resolving issues, and ensuring a positive experience for parents and students. This remote position requires 1+ years of experience in a customer support role, excellent communication skills, strong problem-solving abilities, and proficiency in using customer support software.
Requirements
- 1+ years of experience in a customer support role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Customer-focused with a positive attitude and professional demeanor
- Ability to work independently and as part of a team
- Proficiency in using customer support software and tools
- Fluent in English; fluency in Spanish is preferred
- High school diploma or equivalent; additional education or certifications are a plus
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer issues and complaints, escalating complex cases as needed
- Provide accurate information about Odysseyβs services and programs
- Maintain detailed records of customer interactions and transactions
- Collaborate with team members to improve processes and enhance the customer experience
- Participate in training and development opportunities to enhance your skills
- Meet performance targets and contribute to team goals
Benefits
- This role is a remote position for candidates located in State of Louisiana, U.S
- Applicants must be currently authorized to work in the United States on a full-time basis
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Please let Odyssey know you found this job on JobsCollider. Thanks! π