Quantum Metric is hiring a
SVP Customer Success

Summary

Quantum Metric is seeking an experienced leader for the SVP of Customer Success position. The role involves minimizing churn by driving product adoption, building relationships with clients, defining and optimizing the customer lifecycle, measuring effectiveness of customer success, and managing, leading, and developing the team. The ideal candidate has at least eight years of leadership experience in customer-facing organizations, a deep understanding of recurring revenue business models, and excellent interpersonal communication skills.

Requirements

• At least eight years of leadership experience in customer-facing organizations
• Diverse experience working with Enterprise level customers
• The ability to manage and influence through persuasion, negotiation, and consensus building
• A keen sense of customer empathy and responsibility for growing company revenue
• A deep understanding of recurring revenue business models
• Experience analyzing data and translating customer insights into storied outcomes
• A curious, analytical, and process-oriented mindset with a demonstrated desire for continuous learning and development
• Enthusiastic and creative leader with the ability to inspire and mentor direct reports
• Excellent interpersonal communication and presentation skills

Responsibilities

• Minimize churn by driving product adoption and increasing customer satisfaction, leading to impeccable customer health scores
• Motivate customer advocacy through references to new customers
• Act as an executive sponsor for high-profile customers
• Build and foster relationships with all customers, as well as our partnership ecosystem
• Foster a company-wide culture of delivering value to all of our customers
• Define and Optimize The Customer Lifecycle
• Measure Effectiveness of Customer Success
• Manage, Lead, & Develop Your Team

Benefits

• Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
• Employee Assistance Programs (EAP)
• Telehealth options
• Voluntary Life & AD&D, STD, LTD
• Healthy Rewards – Discount Programs
• Calm App access
• 401k and Options / Equity
• 13 company holidays
• Unlimited Paid Time Off
• Sick leave
• Parental/Adoption Leave