Remote SVP of Operations

Summary

Join Invisible, the operations innovation company transforming how companies are built and run, as SVP Operations (Intelligent Operations) to lead a large client-delivery function, design the team, capacity planning, operations leadership, and processes to enable continued growth and scale.

Requirements

• 10+ years of experience in client-delivery operations within high-growth, fast-scaling environments
• Strong background in systems analysis and organizational design
• Ability to lead through layers and manage complex organizational structures
• Experience working in client-facing roles in a consulting or strategic partnership capacity
• Experience managing high-performing teams, with a track record of building and maintaining effective leadership systems
• High emotional intelligence and strong leadership capabilities
• Excellent financial management skills with the ability to implement cost management strategies
• Experience with operational standardization, with a focus on identifying and implementing standard processes across large organizations
• Advanced degree in business administration, operations management, or a related field, such as an MBA or equivalent

Responsibilities

• Manage a team that includes hundreds of full-time managers and thousands of agents, ensuring excellent performance and effective management through layers
• Develop and implement strategic plans to enable the next phase of growth, balancing commercial and operational needs
• Prioritize system improvements and analytical rigor to support continued growth, operational performance, with tighter financial and cost management
• Utilizing data and systems to diagnose and adapt to fast-changing business priorities and challenges. Identifying and implementing standardizations

Benefits

• Empower our Partners to work remotely around the world on a schedule that suits their lifestyle
• Our Partner Pay Model is fully transparent and designed for co-ownership, recognizing that professionals have unique needs
• We balance profitability and growth by reinvesting annual profits to fuel expansion and fairly compensate our partners
• With over 65% ownership already in the hands of our partners, we are committed to achieving 100% partner ownership
• Our leadership team is legally obligated to buy back partner shares according to a formal liquidity plan