System Administrator

Summary

Join Resultant as a Systems Administrator and contribute to our continued growth by solving complex client challenges. You will deliver operational and project commitments, provide exceptional client support, and manage the integrity and security of client data and systems. Responsibilities include managing internal systems, implementing remote access systems, managing phone systems, and ensuring system security. You will also maintain client documentation and collaborate with a team of skilled professionals. This remote position requires weekday availability from 11 am to 8 pm ET and offers a competitive benefits package.

Requirements

• 4-6 years of experience as a Systems Administrator
• Strong analytical skills and a demonstrated ability to troubleshoot problems
• Excellent communication and customer service skills, both written and oral
• Ability to explain just about anything technical to anyone, regardless of their background
• Willing to participate in an on-call rotation and provide after-hours support as necessary
• Must be legally authorized to work in the United States for any employer without sponsorship
• Servers: Active Directory, Domain, SSL Certificate, Backups, Antivirus
• Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, Routing
• Computers: Computer replacement, printer installs
• Applications and Products: Office 365, SharePoint
• Service: CSAT Scores, SLA Ratings

Responsibilities

• Deliver assigned operational and project commitments to clients, utilizing the entire client team as necessary and as agreed with the Client Team Lead
• Provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them
• Escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue
• Manage the integrity and security of clients’ data, servers, devices, and software to support the database server, application servers, and storage systems of our clients’ businesses
• Manage clients’ primary internal systems, from email to file sharing
• Implement and maintain Remote Access Systems (VPN, RDS, Citrix, VMware)
• Manage and maintain phone systems as needed (Cisco, Avaya, VOIP, Digital)
• Manage security administration, ensuring all machines are protected and properly updated with Endpoint Security, Anti-Virus, Anti-Spam, Anti-Spyware, etc
• Maintain domain policies, DNS, DHCP, and other integrated systems
• Keep client documentation up-to-date and accurate, including help desk tickets with detailed notes and time records
• Work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients

Preferred Qualifications

Microsoft Associate Level Certification or equivalent certification

Benefits

• Unlimited vacation
• Significant 401k contributions
• Several opportunities to develop yourself