Learning Management System Administrator

Summary

Join Henry Schein One as an LMS Administrator and provide technical and operational support for their Learning Management Software (LMS). You will be the first point of contact for end users, educating them on system usage, managing content, and coordinating upgrades. This role also involves supporting the Content Management System (CMS) by curating training and marketing materials. The ideal candidate will have a background in instructional design or content creation and be proficient with various software tools like Canva, Articulate 360, and Camtasia.

Requirements

• Typically 5 or more years of related experience
• Typically High School education, vocational training, and/or on-the-job training
• Working Knowledge of Showpad Content Management Software
• Ability to learn new software tools and features
• Excellent written communication skills
• Strong organizational skills
• Ability to enhance standard reporting as needed
• Excellent time management skills and the ability to prioritize work
• Ability to set clear team goals, delegate tasks and set deadlines
• Very good attention to detail and accuracy
• Customer service oriented and ability to work with and resolve complex issues
• Ability to plan and arrange activities
• Excellent interpersonal communication skills
• Excellent  written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Ability to manage conflict
• Capacity to work effectively under pressure
• Good analysis and problem solving skills
• Oversee multiple and/or complex projects
• Identify and recommend continuous improvement opportunities
• Establish productive working relationships at multiple levels within the organization

Responsibilities

• Responsible for uploading all new training content to the LMS
• Creates and distributes reporting regarding the usage of the LMS to Sales and Field Service leadership
• Maintains the user list, ensuring it remains current
• Responsible for LMS content curation, reviews libraries to ensure content is current, aligned to business strategy, and available to appropriate user lists
• Repackages materials as SCORM files as needed, creates learning assessments and quizzes as needed, works with instructional designers and external partners to gather and upload necessary learning materials
• Uploads and formats CMS content to ensure it is current, aligned to business strategy and available to appropriate user lists
• Works with internal and external partners to gather and store marketing materials
• Creates CMS pages to ensure content is organized and accessible to appropriate end user audiences
• Acts as front-line support, by responding to inquiries related to the LMS /CMS and troubleshooting user issues
• Participates in LMS and CMS Strategy Meetings
• Assists Sales Enablement Team as needed on specific projects
• Coordinates administration of training events (both live and virtual)
• Manages integrations with third-party tools such as CRM, HRIS, and automation platforms
• Stays up to date with LMS updates, best practices, and emerging eLearning technologies

Preferred Qualifications

Bachelor’s degree preferred

Benefits

• A great place to work with fantastic people
• A career in the healthcare technology industry, with the ability to grow and realize your full potential
• Competitive compensation
• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more