System Administrator

Summary

Join WorkWave's Information Technology team as a System Administrator, providing technical support to local and remote users. Manage a queue of support requests, troubleshoot IT issues, and ensure smooth onboarding/offboarding processes. You will triage tickets, administer vendor tools, maintain documentation, and improve operational processes. On-call support requiring travel to the Omaha, NE office is needed. The ideal candidate possesses excellent communication and troubleshooting skills, along with 3 years of help desk experience. A technical degree or equivalent experience is required.

Requirements

• Excellent communication skills and professionalism
• Strong troubleshooting and problem solving skills
• 3 years working in a Tier 1 or 2 help desk environment
• Ability to independently triage and prioritize your work
• A desire to continually evaluate, learn and adopt new technologies
• Technical degree or equivalent experience in Information Systems and Technology
• The ability to work 3 days per week in our Omaha, NE office
• There is a requirement for ON-Call support which will require traveling into the office for emergencies

Responsibilities

• Manage a queue of technical support requests (IT issues, onboarding/offboarding, license management, access requests and system administration), including updates, status resolution and closure
• Troubleshoot and resolve desktop computer, networking and other common IT issues
• Triage tickets and re-assign or escalate to appropriate teams
• New hire IT hardware, account and software setup and user offboarding
• Asset Management
• Administer software vendor tools: licensing, user management, configuration, etc
• Create and maintain IT knowledge base documentation
• Continuously improve operational processes, including troubleshooting methods, software configurations and automation tools to make you and your team more efficient
• On-Call support which will require traveling into the Omaha, NE office

Preferred Qualifications

Scripting in one or more languages, such as PowerShell

Benefits

• Employees can expect a robust benefits package, including health and dental and 401k with company match
• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
• Tuition reimbursement
• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
• 24/7 access to virtual medical care with Teladoc
• Quarterly awards based on peer nominations
• Regional discounts and perks
• Opportunities to participate in charitable events and give back to the community
• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired