System Administrator I

Summary

Join Intelligent Technical Solutions as our System Administrator and become a pivotal member of our team. We are seeking a collaborative problem-solver with excellent customer service skills to provide both onsite and remote IT support. You will handle a wide range of tasks, from system updates to troubleshooting, ensuring our clients receive top-tier technical assistance. This role requires experience in Windows and Mac OS troubleshooting, server administration, and virtualization. A minimum of three years of IT support experience is necessary. The successful candidate will be proficient in supporting various applications and technologies, including MS Office, Active Directory, and endpoint cybersecurity. Competitive compensation and a comprehensive benefits package are offered.

Requirements

• Have experience with Windows and Mac OS troubleshooting
• Have experience with Server 2012 to 2022
• Have experience with VMWare and Hyper V Virtualization
• Have experience supporting M365 and Azure
• Have a minimum of three years experience in IT Support or a similar role
• Possess basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting
• Be proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications
• Have a valid driver's license and access to a vehicle for client visits

Responsibilities

• Resolve workstation operating system issues of any kind
• Resolve printer issues of any kind
• Resolve standard business application (Office, etc.) issues of any kind
• Resolve line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance
• Resolve server issues of any kind
• Resolve basic and intermediate networking issues
• Serve as escalation point for Tier 1 technicians

Preferred Qualifications

• Have experience with Managed Service Providers (MSPs)
• Have Active Server Certifications

Benefits

• Paid US Holiday
• Paid Time Off
• Comprehensive Health Plans
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Retirement Security
• Health & Wellness Program
• Salary Advancement