UserTesting is hiring a
System Analyst

Summary

Join our team at UserTesting, a leader in experience research and insights, as we empower organizations to discover the human side of business through experience research and insights.

Requirements

• Maintains strict confidentiality in dealing with sensitive, confidential information
• Proficient with Google Drive or related software
• Post-implementation experience with Workday, including intermediate to advanced experience in core Workday concepts and configuration
• Experience managing multiple Workday modules, including but not limited to HCM, Recruiting, Advanced Compensation, Learning, Benefits, Absence, Talent, and Data Analytics
• Experience supporting security and compliance audits, such as SOC, SOX, ISO, HIPAA, etc
• Intermediate to advanced knowledge of Human Resource programs, policies and procedures
• Current human resources and/or compensation credentials or certification preferred. Workday Pro certification is a plus

Responsibilities

• Provide day-to-day support for Workday, including researching, troubleshooting, recommending solutions, and resolving system issues
• Support a comprehensive Workday system, including but not limited to HCM, Recruiting, Advanced Compensation, Learning, Benefits, Absence, Talent, and Data Analytics
• Oversee the administration of Workday, including user access, permissions, and security configuration
• Ensure data quality and integrity by adhering to data architecture and governance models
• Produce comprehensive documentation, lead change management processes, and ensure enhancements are delivered according to quality standards
• Manage bi-annual Workday releases by tracking new features, assessing impacts, and presenting relevant updates to business teams
• Participate in strategy planning to implement new Workday modules as needed based on the roadmap
• Recommend, implement and plan for improvements and enhancements in the Workday system
• Collaborate closely with business teams to understand functional requirements, develop new features, and deliver tailored solutions
• Act as a liaison between internal stakeholders and third-party SaaS vendors, ensuring effective communication and issue resolution
• Provide end user support and training, manage tier 2 People team ticketing system inquiries, advise and consult with employees on systems-related topics or issues
• Leverage Workday analytics and other People tools to provide insights for business partners to drive data-informed decisions related to organizational health, diversity, performance, and other key HR metrics

Benefits

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement
• Employee Referral Programme