Systems Administrator

Summary

Join our dynamic team as a System Administrator and provide comprehensive desktop IT support to internal users. Collaborate with IT and Engineering teams to resolve various technical issues, manage onboarding/offboarding processes, and administer MDM solutions. You will support hardware and software needs, ensuring a seamless technology experience. This role requires strong problem-solving skills, excellent communication, and the ability to work effectively in a fast-paced environment. Enjoy a flexible work arrangement with opportunities for career growth and work-life balance.

Requirements

• High School Diploma or equivalent (Bachelor’s Degree preferred)
• 4+ years of experience in PC troubleshooting, Network+, and Security
• 4+ years of experience in a help desk or related role, providing support for hardware and software solutions
• Proven ability to explain technical solutions to non-IT professionals
• Advanced knowledge of Office 365 and Microsoft Office applications
• Basic knowledge of Microsoft Active Directory
• Strong interpersonal skills with a friendly and approachable demeanor
• Ability to multitask and adapt quickly in a fast-paced environment
• Highly organized with strong attention to detail and the ability to prioritize effectively
• Team-oriented with a servant leadership mindset and entrepreneurial spirit
• Strong communication skills with the ability to collaborate effectively across teams and departments
• At least 15mbps for main internet and at least 10mbps for backup
• A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
• A webcam
• Noise-canceling USB Headset
• Quiet, Dedicated Home Office

Responsibilities

• Provide comprehensive desktop support, including troubleshooting hardware, software, and phone issues for internal users
• Manage the onboarding and offboarding processes for all employees
• Administer and manage the company’s Mobile Device Management (MDM) solution
• Offer support for the background screening application and other company-specific applications
• Administer and maintain Microsoft Active Directory, ensuring proper user access and security protocols
• Educate internal users on the use of hardware and software to enhance their productivity
• Collaborate with external vendors to resolve any software issues that may arise
• Troubleshoot and support network setup and issues to ensure smooth connectivity across the company
• Contribute to the evaluation and improvement of network and company security measures
• Participate in routing and resolving application-related support tickets in collaboration with the Engineering team
• Maintain site licenses for software across the department and organization
• Work with team members to troubleshoot and support hardware, software, and IT infrastructure needs
• Assist in executing technology-related projects, including application deployments and testing
• Administer the company's communication systems, including telecom, email, and chat
• Actively participate as a member of the security team
• Address and resolve service requests and trouble tickets according to established Service Level Objectives (SLOs) and Service Level Agreements (SLAs)
• Assist in defining, implementing, and maintaining business continuity plans, disaster recovery procedures, and backup protocols
• Assist with the installation, administration, and management of hardware, software, and peripheral components
• Analyze business needs and recommend appropriate technical solutions
• Maintain high service quality by enforcing organizational standards and processes
• Ensure all tasks meet SLA and SLO standards as defined by management
• Perform other duties and responsibilities as assigned

Preferred Qualifications

• Experience with cloud-based networks and Unix shell
• CRM and VOIP experience
• Call center support experience

Benefits

• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best