Systems Administrator

Summary

Join Karat's Information Technology team as a Systems Administrator! You will manage daily operations of technology systems and services, partner with vendors, and serve as an escalation point for the IT Support team. This role requires expertise in MacOS environments, MDM platforms, cloud-based architecture, and automation. You will lead IT projects, support compliance efforts, and manage a diverse device fleet. The position is open to remote candidates within the U.S., with a preference for East Coast candidates, and requires occasional travel to Seattle. Immigration sponsorship is not available.

Requirements

• 4+ years of experience in Information Technology with at least 2 years as a System Administrator (or similar)
• Expertise in troubleshooting and managing MacOS environments is required
• Proficiency with MDM platforms in mixed environments (e.g., Jamf and Intune)
• Strong understanding of cloud-based architecture and applications, including identity management, Okta, G Suite, and Office 365
• Demonstrated ability to automate device deployment and administrative tasks
• Excellent problem-solving skills and a broad technical knowledge base
• Effective communication (written and verbal) and project management skills in a remote and distributed working environment
• Solid understanding of security concepts for applications and related technologies
• Proven success in optimizing organizational efficiency through software tools and feature awareness

Responsibilities

• Oversee the daily operation and maintenance of existing technology systems and services
• Partner with external vendors to resolve issues, evaluate solutions, and negotiate pricing
• Serve as an escalation point for the IT Support team on advanced hardware, network, and software challenges
• Develop and refine internal processes to enhance system efficiency and support security compliance initiatives
• Lead IT projects from conceptual design through implementation
• Support Karat's compliance efforts by providing reporting, analysis, and recommendations to the Security team
• Configure and maintain SaaS applications, such as Office 365, G Suite, Slack, Okta, and Zoom
• Assess, recommend, and deploy new technologies to support Karat's global expansion
• Manage a diverse device fleet (macOS, iOS, Windows, and Chrome OS) using tools like Jamf and Intune
• Occasionally travel to Seattle, WA, as needed

Preferred Qualifications

SOC 2 compliance experience is a bonus

Benefits

• This role may be eligible for additional rewards, including commissions, bonuses, and equity
• The base salary pay range across the United States for this role is: $78,487.50 — $123,318 USD