Systems Administrator

Summary

Join SoundStack's Technical Operations team as a Systems Administrator and play a critical role in supporting the daily operations of our infrastructure. You will deploy and maintain servers (Windows and Linux), support incident management, and ensure smooth workflows for new customer deployments. Collaborate closely with the team to maintain seamless infrastructure availability and support SoundStack's 24/7/365 operations. This role is essential for ensuring the scalability, reliability, and efficiency of our infrastructure. You will leverage automation tools and contribute to process improvements. Maintain accurate documentation and share knowledge with the team.

Requirements

• Strong knowledge of Windows and Linux server deployment and management
• Experience with virtualization technologies and infrastructure automation tools
• Familiarity with Incident Management processes and best practices
• 3+ years of experience in system administration, preferably in a high-availability, enterprise environment
• Hands-on experience with server hardware, cloud infrastructure, and network troubleshooting
• Demonstrates SoundStack’s core values of Collaboration, Innovation, and Accountability
• Thrives in a fast-paced, team-oriented environment with a focus on continuous improvement
• Maintains a proactive approach to problem-solving and operational support
• Ensures seamless communication and collaboration with cross-functional teams

Responsibilities

• Deploy and configure new servers (Windows and Linux) to meet operational and customer requirements
• Maintain and troubleshoot existing servers to ensure optimal performance and uptime
• Actively participate in SoundStack’s Incident Management process to resolve issues efficiently and improve incident resolution times
• Collaborate with the team to innovate and enhance the Incident Management process
• Support new customer deployments by coordinating with the Infrastructure team to meet customer specifications and SLAs
• Ensure smooth transitions between deployment and ongoing support phases
• Provide technical support for infrastructure-related issues and collaborate with the team to address escalations
• Contribute to the ongoing development and improvement of infrastructure-related workflows and processes
• Leverage automation tools, such as Ansible, to streamline server deployments and reduce manual work
• Identify opportunities to innovate and improve Technical Operations workflows
• Maintain accurate and up-to-date documentation of server configurations, workflows, and deployments
• Share knowledge and best practices with the Technical Operations team to support continuous improvement

Preferred Qualifications

• Experience with automation tools, such as Ansible, is a plus
• Familiarity with monitoring tools and log aggregation systems

Benefits

• Casual and friendly work environment
• A competitive compensation package, with flexible working arrangements and training opportunities to help you grow and develop your professional skill set
• We're a growing company which values promoting from within
• Work in an inclusive, international/multi-cultural team
• Work remotely from your home