Systems Administrator

Summary

Join Tebra as a System Administrator, Customer AI and play a vital role in overseeing and administering AI-powered technology for Customer Success. You will be responsible for feature implementation, maintenance, and future advancements of AI solutions across the enterprise. This exciting new role involves programmatically designing and developing workflows, configuring AI-powered solutions, collaborating with cross-functional teams, and identifying opportunities for improvement. You will leverage your technology expertise to support the goals of a rapidly scaling business and its customers. The ideal candidate possesses extensive experience in technology administration, Salesforce Administration, and implementing AI-powered tools. Tebra offers a competitive salary and benefits package.

Requirements

• 3+ years of direct experience in technology administration
• Salesforce Administration Experience/Certification or other CRM experience
• Experience implementing & administering AI-powered tools for chat, IVR, and operations efficiency

Responsibilities

• Programmatically design, develop, test, and iterate workflows in Forethought, Salesforce, Gainsight, NiceInContact, and other software used by the Customer Success organization
• Declaratively configure and administer AI-powered solutions to the Tebra Customer Operations
• Work with cross-functional teams to gather requirements and translate them into technical solution designs
• Articulate and demonstrate solutions to internal customers by providing sound recommendations and prescribed best practices
• Participate in design reviews and technical discussions with our technology partners and internal stakeholders
• Isolate, triage, and resolve bugs/issues
• Execute, manage, and assist in the development of AI technology roadmaps
• Identify opportunities to improve existing solutions, features, and functionality
• Play a key role in identifying emerging AI technology solutions that could align with Customer Success business needs or operational efficacies
• Contribute! Bring creative and innovative solutions to the team
• Additional duties as assigned by the management team

Preferred Qualifications

• 1+ years of Forethought AI administration experience
• General understanding of database concepts
• Experience in a fast-paced production environment on a CRM platform
• Administrator experience in a production environment
• System integration experience and best practices
• Experience with solution designing operationally
• Comfortable with concepts and methodologies for effective AI technology adoption and scaling across various operations
• Troubleshooting and problem-solving skills
• Strong skills with attention to details
• Ability to work with ample autonomy
• Versed in programmatic best practices for cross functional collaboration
• Ability to identify systemic issues and make recommendations and implement for future improvements

Benefits

• Healthcare benefits
• Discount through Dell
• Resources to help you keep your mind and body healthy
• Obe Fitness or Gympass for a great workout
• LifeWorks Employee Assistance Program to find mental health resources
• Other resources for everyday occurrences