Systems Engineer

Summary

Join DeepHealth, a subsidiary of RadNet, as an AI Infrastructure Support Specialist. This role centers on supporting AI medical imaging software installations, ensuring seamless integration with existing IT infrastructure. You will gather customer requirements, provide expert technical support, and contribute to workflow improvements. The position requires adaptability and occasional on-call support outside regular hours. This is a highly flexible role with broad exposure to systems and processes within a close-knit team. The ideal candidate possesses strong Linux, networking, and cloud knowledge, along with experience in container orchestration and CI/CD pipelines. A Bachelor's or Master's degree in a relevant field is required.

Requirements

• Team collaboration and communication
• Proactive
• Comfortable with multiple projects
• Solid knowledge of Linux, networking, security
• Public/private cloud (ideally GCP), Kubernetes and container orchestration
• Linux shell and shell scripting, Linux tool chain installation, upgrade and maintenance
• Experience in docker container troubleshooting
• Familiarity with CI/CD pipeline integrated with automation tool stacks Terraform, Ansible and ArgoCD
• Troubleshooting and performance tuning in Linux and applications
• Knowledge of monitoring platforms (GCP/AWS/Azure observability tool stacks)
• A Bachelor's or Master's degree in Computer Science, Computer Engineering, Science, Math or equivalent experience

Responsibilities

• Prepare, perform, and maintain customer installations of our advanced AI medical imaging software, ensuring seamless integration with existing IT infrastructure
• Gather customer requirements and installation environment details for smooth, efficient deployments
• Provide expert technical support to customers and partners, troubleshooting and resolving incidents
• Contribute to continuous improvement of the Delivery and Implementation team's workflows, aiming to streamline processes and enhance the customer experience
• Be adaptable and available to support customers outside of regular working hours (on-call rotation may be required)

Preferred Qualifications

• Knowledge of project management tool chains such as Jira and source code control via Gitlab
• Working knowledge of authentication, and secrets management
• Knowledge of VPN and tunnels
• Best practices for handling Protected Health Information
• Knowledge and experience of API, integration and CI/CD pipelines
• Capacity planning, for both horizontal and vertical scaling on a platform

Benefits

Hybrid/Remote