Talent Acquisition Specialist

Summary

Join Jane, a remote-first company dedicated to simplifying healthcare for practitioners and patients. We are seeking a high-volume Talent Acquisition Specialist to manage the full recruitment cycle for Customer Support Representatives. This fast-paced role requires strong communication, talent identification, and the ability to build a diverse candidate pool. You will source candidates, conduct interviews, collaborate with hiring managers, and ensure a positive candidate experience. Jane offers a competitive salary range ($60,000-$75,600), growth opportunities, and a supportive, inclusive work environment. We value collaboration, flexibility, and continuous improvement. If you're a resourceful problem-solver excited about helping those who help others, we encourage you to apply.

Requirements

• 3-4 years of experience in high-volume recruiting, especially in roles related to Customer Success roles, customer support and or in SAAS environments
• Strong experience using recruiting platforms, including Lever ATS, to source and manage candidate pipelines
• Excellent interviewing skills with the ability to quickly assess candidate qualifications and fit for the role
• Ability to manage multiple recruitment efforts simultaneously in a fast-paced environment
• Strong communication and interpersonal skills to effectively collaborate with hiring managers and candidates
• Ability to maintain a positive, empathetic, and solution-oriented approach throughout the recruitment process
• Proficiency with applicant tracking systems (ATS) and HR software

Responsibilities

• Source top-tier customer support candidates through inbound channels, job boards, social media, and internal referral networks, ensuring a constant influx of high-quality talent
• Conduct rigorous resume screening, evaluate applications, and initiate outreach to qualified candidates with precision and urgency
• Consistently build and maintain a consistent pipeline of qualified drivers to meet the rapidly evolving and critical needs of the customer support team, guaranteeing seamless coverage at all times
• Conduct high-volume interviews, efficiently assessing candidates’ alignment and qualifications to ensure a quick turnaround and meet the demands of a fast-paced environment. (targeting 30 screens per week)
• Conduct phone screenings, video interviews, and in-person interviews to evaluate candidate qualifications and cultural alignment
• Administer relevant assessments (e.g., skills assessment test) as part of the selection process
• Assess candidates’ ability to perform essential customer support functions and ensure compliance
• Work closely with hiring managers in the customer support department to understand specific driver needs and ensure alignment on qualifications and expectations
• Provide regular updates on recruitment progress, candidate pipelines, and market trends
• Create a positive and engaging candidate experience by ensuring timely communication, feedback, and a smooth interview process
• Act as a brand ambassador, representing the company’s values and mission throughout the recruiting process

Benefits

• Minimum annual salary of $60,000 and a maximum annual salary of $75,600
• Remote work