Tax Research Analyst

Summary

Join Gusto as a Tax Research Analyst and revolutionize payroll tax compliance technology. You will lead payroll tax intelligence research, translate complexities into actionable logic for our high-volume platform, and drive compliance innovation. Collaborate with various teams, cultivate partnerships with tax agencies, and shape the employee lifecycle experience. Champion data integrity, influence product evolution, and empower internal teams with your expertise. This high-impact role demands a dynamic, adaptable individual who thrives in a collaborative environment.

Requirements

• Bachelor’s Degree (or in process, or equivalent experience) in Tax, Accounting, Finance, Business Administration, Technology, or similar fields
• 5-7 years of experience in payroll tax, compliance, accounting, or related fields
• Payroll Org CPP or FPC certification, or CPA (Certified Public Accountant) license
• If remote, travel to the Scottsdale, Arizona office up to once/quarter
• Experience in Payroll Tax. Experience in payroll withholding tax calculations and requirements, including tables, formulas, and employee elections
• Self-Motivated . Experience working independently to deliver long-term research projects and hit milestones. Critical and strategic thinker. Ability to work through a problem with multiple steps, utilizing logic. Ability to think long-term about Symmetry’s products and client perspective. Enthusiastic learner
• Highly-Skilled Communicator . Exhibit persistence, confidence, and poise when calling and emailing agencies, clients, and internal partners. Calm and professional, yet persistent, with the ability to break down complex regulations into understandable pieces. Extreme attention to detail in write-ups of compliance information and communication
• Collaboration and Relationship Skills . Flexible, adaptable, and open to change. Able to build strong networks inside the company and with industry professionals
• Flexibility + Agility . Ability to prioritize and rapidly re-prioritize in an ever-changing environment. Comfortable with ambiguity and making informed decisions backed by data, sources, and critical thinking

Responsibilities

• Lead the charge in payroll tax intelligence: Proactively research, interpret, and analyze complex federal, state, and local payroll tax regulations and calculations, anticipating future changes and their impact on our software
• Translate complexities into actionable logic: Collaborate with our software development team to design, program, and test tax calculations that power our high-volume payroll platform
• Drive compliance innovation: Be the subject matter expert who ensures our software remains flawlessly compliant with payroll tax mandates, identifying opportunities for automation and continuous improvement
• Cultivate strategic partnerships: Establish and nurture strong relationships with tax agencies to gain insights, clarify interpretations, and address emerging requirements
• Shape the employee lifecycle experience: Research payroll tax implications related to the entire employee lifecycle (onboarding, compensation changes, benefits, offboarding), contributing to the development of software solutions that automate and simplify these processes
• Champion data integrity and accuracy: Implement robust methodologies for validating tax calculation accuracy, performing reconciliations, and troubleshooting complex payroll tax scenarios to ensure utmost data integrity
• Influence product evolution: Provide guidance and recommendations to product management and engineering teams on new features, enhancements, and strategic direction for our payroll tax offerings
• Empower internal teams: Develop and deliver clear, concise documentation, training, and support to internal stakeholders (e.g., Client Experience, Product, and Engineering teams) on payroll tax complexities and our software's capabilities
• Thrive in an agile, dynamic environment: Embrace ambiguity and proactively identify solutions to complex, uncharted payroll tax challenges, contributing to a culture of continuous learning and innovation

Preferred Qualifications

• US Multistate, and local tax experience in KY, OH, or PA. Minimum wage experience
• Prior experience with tax laws, regulations, and third-party research databases
• Payroll service provider, agency, or tax filing and reporting experience
• Prior experience with tools like Google Workspace, Jira, NetSuite, or Airtable
• Prior technical experience developing compliance requirements for software developers
• Experience using AI tools and technologies in personal or professional contexts
• Familiarity with AI agents and automated workflows is a plus

Benefits

• Our cash compensation amount for this role is targeted at $84,000/yr - $106,000/yr in Scottsdale, Arizona
• Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above
• Gusto has physical office spaces in Denver, San Francisco, and New York City
• Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role)
• The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale
• When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required