Teaching Assistant, Cloud Support Specialist

Summary

Join Correlation One as a Teaching Assistant (TA): Cloud Support Specialist and contribute to shaping the AI economy. This remote role involves supporting learners in virtual training programs, providing synchronous and asynchronous assistance to ensure comprehension and retention of program content. TAs will monitor communication channels, facilitate breakout rooms, and grade learner submissions. The role requires 3-5 years of professional experience in cloud-related fields and strong communication skills. Correlation One offers a supportive learning environment and is committed to equal opportunity employment.

Requirements

• 3-5 years of professional work experience in Cloud Support, Cloud Engineering, Software Engineering, Networking, DevOps, etc
• A desire to support students in expanding their careers in technical roles
• Empathy, flexibility, patience; passion for working with diverse learners who are new to content
• Outstanding team and people management skills; exemplary written and verbal communication skills
• Ability and willingness to understand and use new learning and content management systems
• Certification in AWS Cloud Practitioner, Comp TIA Network+, and Comp TIA Linux+

Responsibilities

• Attend and proactively engage in the mandatory Pre-Program TA Onboarding
• Monitor appropriate Slack channels (#c1-TA, #live-chat, #extra-help, and other relevant channels) for Learner questions and answer them promptly
• Check-in with Learners after each live session by asking how they’re feeling about the content, if they have any questions, or if there is anything that they need further clarity
• Facilitate breakout rooms during lecture time, when applicable
• Assist in keeping the session progressing should the Lead Instructor experience technical difficulty or is otherwise unable to deliver the lecture
• Monitor appropriate Slack channels for Learner questions and answer them within 24 hours
• Foster discussion by posing questions of your own and sharing relevant links in the #resources channel or in other appropriate Slack channels
• Use the #c1-TA channel to share any important information during a lecture that needs the attention of Correlation One staff or fellow Expert Network staff
• Review content materials (including lab, projects, extended cases, etc..) for the next lecture to ensure you are prepared to answer Learner questions
• Hold up to six (6) Individual Office Hours via Zoom with Learners in the program so they can ask any additional questions or get support as necessary
• Grade Learner submissions of exercises and projects within seven (7) days of submission
• Support continuous program improvement by providing thoughtful feedback to Correlation One team via Weekly Write Ups
• Submit weekly write-ups summarizing the week’s accomplishments and challenges and provide insights on each Learner. This is due by Sunday at 8:00pm ET each week
• Attend and participate in the weekly staff meeting with Correlation One team and other Expert Network staff
• Attend all scheduled meetings with your camera on, ensuring active engagement and professional presence

Benefits

This role is remote