AutoLeap is hiring a
Team Lead

Summary

Join AutoLeap as a Team Lead to help coach and grow our implementation team. As a business, we are proud of our $30m Series B led by Bain Capital, Threshold Ventures, and Advanced Venture Partners (AVP) and we aren’t slowing down.

Requirements

• Experience leading a team / project
• Previous SaaS Implementation experience
• Proven track record of past success and role progression, good standing with any current performance KPIs
• Ability to multitask and prioritize between competing tasks
• Passion for ensuring customers and team members success - we don’t just want customers to adopt, we want them to be wildly successful!

Responsibilities

• Lead day-to-day management of the Implementation team to ensure shop owners use AutoLeap effectively to grow their business; including directly managing members of the team
• Own initiatives to ensure the team is achieving key objectives, which include championing customer to activation, maintaining strong customer relationships, and cultivating success stories
• Support talent development and maintain a collaborative and results-oriented culture
• Identify and manage onboarding churn risk and coach the team closely as they navigate difficult situations
• Collaborate with CX, Product and cross functional teams to deliver a best-in-class product and experience to our customers
• Continuously improve processes based on data and performance metrics
• Own a small book of Strategic Account onboardings

Benefits

• Fully Remote Position
• 100% Employer-paid premiums on the health, dental, and vision plans
• Unlimited PTO
• Monthly Meal Perks
• Full Tech Stack
• Rewards & Recognition