Remote Account Manager

Summary

Join a great company with a wonderful culture and plenty of opportunities for growth and development! Enjoy a permanent work-from-home opportunity, competitive salary, and comprehensive benefits package.

Requirements

• Managerial or supervisory experience is a must
• Extensive industry-specific experience and knowledge is a must
• Trainer or similar training experience is a must
• 2 years minimum Telecommuting experience is a must
• Proficiency in key performance indicators, business process cycle, project management, quality management, risk management, and information technology
• Exceptional technical, conceptual, interpersonal, communication, and decision-making skills

Responsibilities

• Coordinates with and assists the Placements Team regarding new, replacement, and add-on accounts
• Schedules and facilitates the VA onboarding, Client Setup, and Client Meet & Greet
• Responsible for the day-to-day operations of the department
• Manages CRM database including activities but not limited to data entry, data refinement, creation of reports/dashboard, data analysis, and interpretation, and data quality control
• Leverages on project management tools and coordinate with relevant team members regarding specific tasks
• Supports the execution of marketing and sales strategies for the account and business growth
• Develops initiatives to contribute incremental revenue growth and organizational organic growth
• Provides overall guidance, and direction, and encourages harmony and collaboration within accounts and across teams
• Promotes and facilitates account growth through upselling (add-ons, referrals, and business reviews)
• Manages retention for both client and VAs handled
• Contributes to team effort by accomplishing related results as needed

Preferred Qualifications

• 2 years minimum Telecommuting experience
• 3+ years TL or Managerial experience
• Medical or Business VA experience or knowledge
• Data Analytics
• Project & People Management

Benefits

• Great company culture!
• A lot of opportunity for growth and development!
• Permanent Work-From-Home opportunity
• HMO and Dependent Coverage
• Paid US Holidays
• Paid Time Off
• Free HIPAA Certification
• Incentives e.g. performance incentives, referral bonuses, and attendance incentives