LearnWorlds is hiring a
Tech Customer Success Manager

Summary

The job is for a Customer Success Manager at LearnWorlds, an e-learning platform. Duties include onboarding, training, handling customer requests, conducting regular check-ins, identifying high-risk clients, and collecting client feedback. Requirements are 2+ years of experience in customer-facing roles, a BS or BA degree, excellent English communication skills, tech-savviness, organizational skills, self-driven nature, knowledge of customer success processes, passion for service, positive attitude, team player, calm problem-solver, and excellent presentation skills. Additional skills that could set the candidate apart are experience in SaaS, proficiency with CRM software and customer success tools, and basic understanding of digital marketing principles.

Requirements

• At least 2+ years of experience in Customer Success, Customer Training, Support, Sales or similar customer-facing roles
• BS or BA degree in Business, Marketing, Communications, Computer Science or other related fields
• Excellent English communication and interpersonal skills
• Tech-savviness and ability to learn new software
• Highly organized and able to multi-task with strong time management skills
• Self-driven and proactive nature
• Knowledge of customer success processes
• Passion for service, positive attitude, and a team player
• Calm and fast problem-solver
• Excellent presentation skills

Responsibilities

• Onboard, provide training and resources to help new clients learn and make the most of our product
• Proactively engage with customers post-implementation to understand evolving needs and challenges
• Handle and resolve customer requests and complaints, with the help of Customer Support and Sales
• Conduct regular check-ins, monitor product usage and customer health, and provide solutions to enhance customer satisfaction
• Help customers succeed with their course-selling or training business goals
• Identify high-risk clients that are likely to churn and come up with ways to minimize it
• Identify opportunities for upselling or cross-selling to maximize revenue and customer value
• Collect client feedback and communicate it with the Product and Product Design teams to drive product improvements
• Focus on customer loyalty and build close long-term client relationships

Preferred Qualifications

• Experience in SaaS would make a huge difference
• Proficiency with CRM software and customer success tools
• Basic understanding of digital marketing principles will also be a plus

Benefits

• Private life and health insurance plan
• Fully remote work if you prefer to work from home, apart from when we have team meetings a few times per year
• Your personal annual training budget
• An annual home office allowance to set up your personal space
• Company laptop
• 23 days of paid time off
• 3 early summer Fridays in July and August
• A free LearnWorlds School to build and sell your own courses
• Work in one of the globally top 5 e-learning courses platform
• An opportunity to grow alongside us and shape the look and feel of tomorrow's e-learning
• An entrepreneurial, international, and highly motivated team with a flat hierarchy that will both challenge you and help you reach your highest potential
• Annual company retreats ( see the video of our latest retreat )