Tech Manager

Summary

Join NICE, a global leader in software solutions, and lead multiple R&D teams developing enterprise-grade and cloud-scale products. As a seasoned R&D leader, you will spearhead the development of a SaaS software product, manage a team of software engineers, and collaborate with various stakeholders to define product roadmaps. You will be responsible for the successful delivery of products, ensuring high quality through best practices, and managing all people aspects of the team. This role requires extensive experience in software engineering, team management, and cloud-native development. NICE offers a flexible hybrid work model (NICE-FLEX) with opportunities for professional growth within a dynamic and collaborative environment.

Requirements

• BE/BTech in computer science / ME/MTech/MBA optional
• 14+ years of experience in Software Engineering
• At least 5 years' experience in managing multiple teams of software developers
• Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem
• Experience developing and supporting multi-tenant cloud-native software delivered as-a-service (SaaS)
• Good exposure to cloud architecture and associated design patterns for development, deployment, and maintenance
• Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring
• Familiar with Quality KPIs and SLAs for SaaS applications
• Experience of product development using Angular, Javascript, Typescript technologies and web technologies
• Experience working in a global product software company for enterprise customers (Fortune 100 companies)
• Demonstrated ability to deftly influence others, especially in sensitive or complex situations
• Deep experience with agile software development techniques and pitfalls
• Excellent communication skills, problem-solving and decision-making skills

Responsibilities

• Lead the development of an enterprise-grade SaaS software product
• Be the people manager for a software development team, including developers, testers, DevOps engineers, other roles
• Work with the line of business to define the product roadmap and strategy
• Lead the development of short, medium, and long-term plans to achieve strategic objectives
• Work closely with product managers, technical architects, technical writers, andsoftware engineers to define/develop features big and small for our products
• Lead the teams' delivery to a successful release by tracking work, dependencies and risks and taking corrective actions as necessary
• Be accountable for the quality of the product by ensuring best quality engineering practices are followed including (but not limited to): unit tests, test automation, code reviews, and secure development practices
• Manage all people aspects of the team, such as hiring, reviews, mentoring, promotions, etc
• Provide worldwide support to our customers
• Prioritize, assign, and manage department activities and projects in accordance with the R&D departments goals and objectives. Adjust hours of work, priorities, and staff assignments to ensure efficient operation based on workload
• Design and present projects to improve current process and overall platform

Preferred Qualifications

• Experience of full stack development using C#/.NET is an added advantage
• Experience of development of BI products: understanding of data visualization, data warehouse / data lake concepts, reporting data sets is an added advantage
• Experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS)
• Experience working abroad or with global teams is preferred

Benefits

• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week