Remote Technical Account Manager

Summary

Join Acquia as a Technical Account Manager and work with high-value customers to advise on digital experience platform strategies, leveraging your technical expertise and customer service skills.

Requirements

• 8-12 yrs Drupal experience and a developer background with WCM/CMS
• You’ve learned from failure and thrive with feedback
• You’ve contributed to open source projects and participated in open source communities
• You’ve led a delivery team, architected a solution or are an SME in a specific field
• You’ve had exposure to enterprise or government delivery environments

Responsibilities

• Listen to customers. Identify their business drivers
• Build platform strategies to achieve customer business goals
• Consult on a wide variety of technical and strategic topics, including standard methodologies and delivery strategies with Acquia products, including cloud hosting
• Identify business risks and technical solutions to mitigate them
• Connect customers with other subject matter specialists within Acquia
• Connect with customers with clarity and courtesy – verbally and in writing
• Work with customers across media such as video calls, phone conferences, email, chat
• Efficiently balance multiple requests from multiple customers
• Collaborate with other global team members on technical and customer service challenges
• Be open to occasional travel

Benefits

• Competitive healthcare coverage
• Wellness programs
• Take it when you need it time off
• Parental leave
• Recognition programs