Tecton is hiring a
Technical Account Manager

Summary

The job is for a Technical Account Manager at Tecton, a fast-growing company funded by Sequoia Capital, Andreessen Horowitz, and Kleiner Perkins. The role involves guiding large enterprise customers to accelerate their adoption of the Tecton platform, ensuring customer value, and serving as the voice of the customer within the company.

Requirements

• 5+ years of proven experience as a Technical Account Manager or similar customer facing role, preferred in the data and ML domain
• Strong track record of managing a portfolio of customers to drive product adoption
• The ideal candidate has technical acumen and hands-on knowledge of data engineering, Machine learning, and the major cloud platforms (AWS, GCP, Azure)
• Understanding of the current ML landscape (applications, tools, new research)
• General knowledge of Python, SQL, enterprise software, and cloud data architectures

Responsibilities

• Actively serve global accounts including some of the world’s leading organizations in financial services, insurance, media, e-commerce, and technology
• Drive value for customers by helping them achieve their business and technical outcomes
• Gain an understanding of customer’s use cases and machine learning goals to ensure Tecton is strategically aligned to their desired business outcomes
• Serve as the voice of the customer within Tecton
• Build strong relationships with customer stakeholders and become a trusted advisor within assigned accounts
• Joint planning and prioritization with the customer of all ML-based business initiatives
• Regular communication of account status and issues to Tecton leadership
• Learn Tecton and provide a basic level of training and best practices
• Assess additional customer education needs and coordinate delivery of enablement
• Identify product blockers to expansion or product offerings that would unlock new use cases
• Support customers with new product capability enablement
• Understand and prioritize feature requests based on customer needs and facilitate design meetings with the customer and product team
• Shadow initial implementation for strategic accounts to ensure a smooth transition with the Professional Services team

Benefits

• $150,000 - $204,000 a year
• Comprehensive benefits such as medical, dental, vision, life, 401(K), flexible paid time off, 10 paid holidays each calendar year, sick time, leave of absence as per the FMLA and other relevant leave laws