ForgeRock is hiring a
Technical Account Manager in United States

Summary

The job involves working as a Technical Account Manager (TAM) at Ping Identity, ensuring client success with Ping solutions and collaborating with cross-functional teams. The TAM will provide technical architecture recommendations, facilitate visibility into the product roadmap, assist with configuration help, conduct business reviews, and more.

Requirements

• Understanding of Java and knowledge of web technologies is a must
• Must have a minimum of 5 years’ enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role
• Strong verbal and written communication skills
• Strong organizational skills
• Experience with SFDC or equivalent CRM systems
• Ability to manage proactive and reactive tasks effectively
• Proven track record in managing relationships with large enterprise clients
• Experience with Identity Management, Access Management or Federation

Responsibilities

• Provide clients with technical architecture recommendations and best practices for Ping solutions based on their identity and security needs
• Facilitate visibility into company’s product roadmap to help educate and engage customers
• Assist with over-the-shoulder configuration help on features and flows
• Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance
• Assistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer
• Provide customers with ad-hoc training to help build the skills in the 'most needed' areas
• Engage in the escalation and priority of support tickets created by clients in the program as needed
• Provide product demonstrations of Ping technologies
• Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved
• Provide feedback to Product Management for future products or enhancements based on trends and requirements

Preferred Qualifications

• Experience with Ping Identity solutions and APIs
• Experience with Windows and Linux operating systems
• General networking knowledge of protocols like HTTP/S, TCP/IP
• General knowledge of protocols such as SAML, OAuth, or OpenID Connect is a plus

Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)