Technical Account Manager

Summary

Join Huntress, a fully remote, global cybersecurity company, as a Technical Account Manager (TAM). As a TAM, you will be the primary technical liaison post-sales, ensuring customer satisfaction by providing high-quality technical support and a consultative approach. You will help customers maximize the value of the Huntress Platform, troubleshoot issues, and improve the customer experience. This role requires strong communication and collaboration skills, along with experience in technical account management and cybersecurity. Huntress offers a competitive compensation package, including a remote work environment and various benefits.

Requirements

• 4+ years of experience working in Technical Account Management, pre-sales, or similar work
• Experience in the cybersecurity industry and familiarity with cybersecurity frameworks
• Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives
• Effective time management and organizational skills

Responsibilities

• Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support
• Monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate as needed
• Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically lead QBRs
• Participate at events to lead training sessions on product usage and best practices
• Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements
• Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value
• Develops an understanding of customers’ business needs and educates them on how they can improve their security posture with Huntress
• Identifies up-sell and cross-sell growth opportunities during technical account reviews
• Strong self-starter with the ability to work independently
• Spot opportunities for improvement in a fast-moving environment
• Comfortable traveling up to 50% of the time and meeting face-to-face with customers
• Comfortable presenting in front of groups

Preferred Qualifications

• Experience with malware, threat intelligence, and/or sandbox analysis
• Experience with cloud platforms such as AWS, Azure, GCP, etc
• Experience with programming or scripting languages
• Familiarity with MSP tools such as RMMs and PSAs
• Familiarity with working with SIEM tools like Elastic, Splunk, etc

Benefits

• 100% remote work environment - since our founding in 2015
• New starter home office set up reimbursement (£398)
• Generous personal leave entitlements
• Digital monthly reimbursement (£92)
• Travel to the US 1-2 times/year for various company events
• Pension
• Access to the BetterUp platform for coaching, personal, and professional growth