interface.ai is hiring a
Technical Account Manager

Summary

The job is for an AI implementation consultant in a fast-growing fintech company. The role involves leading business process discovery workshops, managing technical projects, and communicating complex concepts to various audiences. The candidate should have a bachelor's degree in Computer Science or related field, 3-5 years of experience in a client-facing implementation consultant role, preferably in a software or AI technology environment, and proven project management skills.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 3-5 years of experience in a client-facing implementation consultant role, preferably in a software or AI technology environment

Responsibilities

• Leading business process discovery workshops
• Developing and leveraging expertise in AI solutions
• Planning, managing, and performing application build, test, and deploy activities
• Identifying and monitoring interdependencies between various program or project workstreams
• Creating project deliverables and standards
• Planning and establishing after go-live activities
• Effectively communicating complex client and solution concepts to audiences of varying levels

Preferred Qualifications

• Strong technical background with the ability to understand and articulate complex technical concepts
• Have worked in a (Series A - Series C) B2B SaaS startup environment
• Proven expertise in steering technical projects, ensuring seamless execution from inception to completion
• Adept at strategically gathering and distilling requirements, coupled with a mastery of User Acceptance Testing (UAT) processes to guarantee optimal project outcomes
• Skillful in crafting meticulous testing workflows and scenarios, contributing to the delivery of high-quality and flawlessly functioning solutions
• Demonstrated track record of delivering exceptional customer success, showcasing a commitment to understanding and exceeding client expectations
• Proven project management skills with experience leading end-to-end implementations
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams
• Experience working with AI, including chatbots preferred
• SAAS and/or Fintech industry experience preferred

Benefits

• Remote First Policy
• Medical/Dental/Vision Insurance
• PTO & Holidays
• Life Insurance