Technical Account Manager

Summary

Join Postman as a Technical Account Manager and provide strategic support to our largest and most complex accounts. As the primary technical point of contact, you will ensure customer success and value realization. This role combines technical expertise, project management, customer success, and strategic consulting to help customers leverage Postman's capabilities. You will build strong relationships with key stakeholders, provide expert guidance on Postman's API capabilities, and collaborate on best practices. The position requires a deep understanding of API technologies and experience managing large accounts. This is a remote role based on the East Coast of the United States.

Requirements

• 5+ years of experience in a Technical Account Manager, Solutions Architect, or similar customer-facing technical role
• Deep understanding of API technologies and experience with custom development and integrations in complex enterprise environments
• Proven ability to manage large, strategic accounts with a focus on driving value and customer satisfaction
• Strong project management skills with a demonstrated ability to document, track, and report on multiple initiatives simultaneously
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with both technical and non-technical stakeholders
• Experience with enablement and training, including the creation of educational resources and leading workshops or training sessions
• A bachelor's degree in computer science, engineering, or a related field

Responsibilities

• Act as the primary technical liaison for large, strategic accounts, building strong relationships with key stakeholders
• Conduct regular meetings with customer leaders to discuss ongoing projects, address concerns, and identify new opportunities for Postman’s solutions
• Provide expert guidance on Postman’s API capabilities, helping customers design custom solutions and integrations tailored to their specific environments
• Collaborate with customers to develop best practices, playbooks, and strategic plans for API management and adoption within their organization
• Develop and implement a reporting structure for executive-level metrics to demonstrate the ongoing impact of Postman’s solutions
• Organize and lead training sessions, workshops, hackathons, and other enablement activities to promote the effective use of Postman across the customer’s organization
• Serve as the first point of contact for technical issues, providing timely assistance and coordinating with internal teams to resolve complex challenges
• Advocate for the customer within Postman, ensuring that feature requests and strategic needs are documented, prioritized, and addressed
• Develop templates, frameworks, and reusable assets that can be applied to other accounts, contributing to the scalability of Postman’s customer success initiatives

Preferred Qualifications

Relevant certifications or advanced degrees

Benefits

• Base salary plus a competitive equity package
• Full medical coverage
• Flexible PTO
• Wellness reimbursement
• A monthly lunch stipend