Teleport is hiring a
Technical Account Manager in Worldwide

Summary

Teleport is a market leader in Identity-Native Infrastructure Access Management. As a TAM, you will be responsible for driving full adoption and expansion of Teleport software solutions with key customers throughout their journey.

Requirements

• 4+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles
• Linux administration skills
• Hands-on experience with one of the major public cloud providers; AWS, GCP, Azure. Certifications are a plus!
• A strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus!
• Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC
• Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve technical issues
• Outstanding soft skills, excellent verbal and written communication skills
• Project management experience and the ability to handle multiple clients simultaneously
• Strong organizational skills

Responsibilities

• Maintain strong working relationships with key client stakeholders and expand relationships into other parts of the organization
• Document the customer's business goals and challenges to align Teleport to provide the most value possible
• Serve as a subject matter expert on existing and upcoming Teleport solutions for both customers and internal professional services engineers
• Provide technical guidance and support to assigned clients
• Manage the implementation of Teleport solutions to monitor timelines and keep key stakeholders informed
• Work closely with Sales and Product to identify customer needs associated with tangible upsell and cross-sell opportunities
• Collaborate with Sales and Product to provide valuable feedback for product improvement