Remote Technical Account Manager

Summary

Join Zuora as a Solution Architect/Technical Account Manager and work with customers to help them get the most out of their Zuora investments, driving engagement towards an optimal solution. As a key member of our team, you will draw on your customer-facing skills and technical acumen to help customers successfully manage and adopt Zuora products.

Responsibilities

• Conduct requirements gathering, gap analysis, testing and support sessions with customers
• Work directly with Zuora Product Engineers on customer use cases and feedback
• Create, review and understand data/object models documentation
• Create, review and understand process flows and architecture diagrams
• Help maintain the overall customer health and be focused on the technical health of the customer
• Establish and maintain system configuration, architectures and an overall runbook for each of your customers
• Provide your customers with expertise on their Zuora product configuration, our Zuora APIs and integration best practices
• Document requirements and user stories and reviews the list of requirements/user stories with the customer for sign-off
• Design and document sound functional and technical solutions, including process flows, technical customizations, and integrations
• Provide guidance and updated best practices to customers using quarterly roadmaps and new features
• Follow up with customers to ensure delivered work meets original requirements and approved designs
• Review with the customer new or updated solutions, ensure the customer is satisfied with the work performed
• Develops and delivers custom customer solution specific training materials
• Supports the customer with regularly scheduled calls to answer functional and technical questions