Technical Account Specialist

Summary

Join Esusu Inc. as a Technical Account Specialist and play a pivotal role in ensuring client success. You will provide comprehensive onboarding, CSV support, and dashboard audits, collaborating closely with property managers. This role demands strong technical aptitude, excellent communication skills, and a high attention to detail. You will manage multiple tasks, handle credit bureau credentialing, and act as a trusted advisor to clients. If you are detail-oriented, technically proficient, and passionate about customer support, this is the ideal opportunity for you.

Requirements

• Possess strong technical aptitude with experience in data management and troubleshooting
• Demonstrate proven ability to handle onboarding processes and provide excellent client support
• Exhibit exceptional communication and interpersonal skills to engage with property managers and team members effectively
• Maintain high attention to detail, particularly with data audits and CSV file handling
• Be able to manage multiple tasks and prioritize effectively in a fast-paced environment
• Possess proficiency in using CRM systems and other relevant software tools
• Be able to work the night shift (PH time)

Responsibilities

• Coordinate and oversee the client onboarding process, ensuring all necessary steps are completed efficiently and effectively in collaboration with partners
• Provide CSV file support, including uploads, troubleshooting, and issue resolution
• Collaborate with property managers during meetings to address their specific needs and provide guidance on our services
• Conduct detailed audits of client dashboards to ensure data accuracy and resolve discrepancies
• Handle credit bureau credentialing, managing the process from initiation to completion
• Align with customer experience responsibilities as outlined, ensuring consistent support and communication with stakeholders
• Perform regular data cleanups to maintain system integrity and facilitate optimal client outcomes
• Act as a trusted advisor to clients, delivering top-tier support and maintaining long-term relationships
• Partner with team members to support revenue targets

Preferred Qualifications

Have previous experience in a similar customer success or technical support role