Technical Account Executive

Summary

Join PostHog's Sales & Customer Success team as a remote Account Executive, focusing on inbound leads and expanding existing customer relationships. You will be responsible for qualifying leads, processing inbound interest, owning customer feedback, and ensuring effective product adoption. This role requires a strong customer focus, commercial mindset, and deep product understanding. The ideal candidate is technically proficient, adept at building long-term relationships, and comfortable working autonomously. PostHog offers a generous compensation package, including unlimited time off, private medical insurance, pension contributions, and various other benefits. This is an exceptional opportunity to join a rapidly growing company with a strong product-led growth strategy.

Requirements

• Based in Singapore
• Commercially-minded - you’re excited about growing and retaining revenue. If we’ve never spoken to a particular customer, you’ll get creative to get them to engage
• Strong customer focus - you need to help our users and remove any blockers to them using Posthog effectively
• Good at handling relationships strategically - helping a customer achieve their goals over time, expanding their usage and buying more and more products from us as they do so, while saying no to customers who we’re not right for
• You’re able to go deep on understanding the product. You don’t need to be a developer but the ability to get into the details will give you confidence and really help you bring more value to customer conversations

Responsibilities

• Qualify and process inbound interest from people who contact us directly for a demo or via other channels
• Have an existing book of business - these are engaged, high paying ($20k+/yr) customers who we think have huge expansion potential. Some of these people have never talked to us before!
• Own customer feedback and make sure it gets to the wider PostHog team - you’ll work directly with product teams, we don’t believe in bureaucracy here
• Be hyper responsive - you need to feel like an extension of a customer’s existing team. We try to do as much customer comms in Slack as possible
• Be an expert on all PostHog products so that you can help customers see the value and adopt them

Preferred Qualifications

• Experience working with similar technologies, ie. developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines
• You’ve been the owner of several customers in the several $20k-100k+ ARR range previously

Benefits

• Generous, transparent compensation and employee-friendly equity in PostHog
• Unlimited time off with a 25-day minimum (in 2021 the team on average took 32 days off)
• Private medical insurance, including dental and vision (US and UK only)
• Pension/ 401k contributions (4% matching)
• Generous parental, bereavement and child loss leave
• Training budget and free books
• $200/month budget towards co-working or café working and $300/month for team socials
• $100/month budget to provide support to open-source projects
• We'll be your first investor
• Regular team off-sites (we went to Iceland in March) with carbon offsetting for work travel with Project Wren