Remote Technical Account Executive

Summary

Join PostHog, a rapidly growing, fully remote company, and become a key member of the Sales & Customer Success team. You will be responsible for managing existing high-value customers, driving multi-product adoption, and ensuring customer success. This role requires a strong customer focus, commercial acumen, and deep product understanding. The ideal candidate is technically proficient, adept at building long-term relationships, and comfortable working autonomously. PostHog offers a generous compensation package, unlimited time off, comprehensive benefits, and opportunities for professional development. The company values transparency, open communication, and a collaborative work environment.

Requirements

• Be commercially-minded and excited about growing and retaining revenue
• Possess a strong customer focus and ability to help users and remove blockers to effective PostHog usage
• Be skilled at handling relationships strategically, helping customers achieve their goals, expand usage, and buy more products while saying no to unsuitable customers
• Have the ability to go deep on understanding the product; detailed understanding is valued, though developer experience is not required

Responsibilities

• Qualify and process inbound interest from people who contact us directly for a demo or via other channels
• Manage an existing book of business of engaged, high-paying ($20k+/yr) customers with huge expansion potential
• Own customer feedback and ensure it gets to the wider PostHog team
• Be hyper-responsive and act as an extension of a customer’s existing team
• Become an expert on all PostHog products to help customers see the value and adopt them

Preferred Qualifications

• Have experience working with similar technologies, such as developer tools, product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines
• Have owned several customers in the several $20k-100k+ ARR range previously

Benefits

• Generous, transparent compensation and employee-friendly equity in PostHog
• Unlimited time off with a 25-day minimum
• Private medical insurance, including dental and vision (US and UK only)
• Pension/401k contributions (4% matching)
• Generous parental, bereavement and child loss leave
• Training budget and free books
• $200/month budget towards co-working or café working and $300/month for team socials
• $100/month budget to provide support to open-source projects
• PostHog will be your first investor
• Regular team off-sites with carbon offsetting for work travel