Technical Business Analyst II

Summary

Join Jamf's Enterprise Applications team as a Technical Business Analyst II and play a pivotal role in shaping our systems to meet evolving business needs. You will collaborate closely with stakeholders and technical teams, translating business requirements into technical specifications for implementation. Responsibilities include refining user stories, acting as a technical point of contact for issue triage, and partnering with architects to design solutions. You will lead the intake process, ensuring effective documentation and validation of requirements throughout the project lifecycle. This role requires a minimum of 3 years of experience in a business analyst or software development role and a high school diploma or GED. Jamf offers a supportive and inclusive work environment with various benefits.

Requirements

• High School Diploma / GED
• Minimum of 3 years of experience in business analyst or software development role

Responsibilities

• Maintain a working knowledge of core Jamf business and assigned Enterprise systems, including but not limited to Salesforce, Oracle, ServiceNow, and middleware integrations
• Work directly with business stakeholders and technical teams, leveraging a technical understanding of existing systems and business processes
• Translate business needs into technical requirements for implementation by engineering teams
• Develop and own the refining and prioritizing user stories in the product backlog
• Act as an initial technical point of contact to assess and triage customer-reported issues
• Participate in the review and validation of system features
• Partner with solution architects and technical delivery teams to support requirements refinement & design of technical solutions
• Lead and be main point of contact for the intake process by reviewing and translating requirements and providing analysis on impact to overall systems and processes
• Support efforts to ensure effective documentation, management, and validation of requirements from ideation to technical refinement, implementation, and testing
• Mentor other TBA's; drive enforcement of standards, tools, and methodologies
• Tracks progress of tasks cross functionally to see if they are on plan with committed delivery dates, identifying potential roadblocks and/or dependencies
• Communicate early and often to the broader team on progress and changes to planned delivery dates and identified downstream impacts
• Observe various business processes and identifies and recommends opportunities for improvement
• Communicate needs and problems competently to both technical and non-technical stakeholders
• Organize and contribute to meetings with technical, business, and operational data owners
• Regularly manage competing priorities across multiple efforts at varying stages within the project lifecycle

Preferred Qualifications

• BA/BS in Business Administration or related field
• Working knowledge of JIRA or similar project management software
• Working knowledge of the Salesforce.com platform
• Working knowledge of the Oracle platform
• Working knowledge of the ServiceNow platform
• Working knowledge of middleware integrations
• Experience gathering inputs and synthesizing into business outcomes
• Ability to develop effective relationships at all levels of the organization
• Proficient working with cross functional teams, including demonstrated motivation, influence, and the ability to drive change across all levels of the organization and geographical boundaries
• Ability to work on projects simultaneously in a fast-paced environment
• Strong facilitation and knowledge transfer skills
• Ability to manage multiple priorities and consistently complete time sensitive tasks

Benefits

• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
• Our volunteer time off allows employees to support and give back to our communities
• Remote work options